Our prices are given as an all inclusive rate so no fuel, mileage or extra work will be charged if your booking remains within the time frame booked. If you book a removal slot, either 4hours or 8hours and go over the booking, you will be charged at our standard rate of £45ph, charged by the half hour.
Our single items service is also all inclusive and no extra charges will be added for fuel or mileage. It is important that you mention exactly what is being moved and the access to and from the property, as extra items add to time we have allocated to the job. Piano moves again are all inclusive, no fuel or mileage to be added. Please be as precise as possible with your information regarding access to the property e.g. number of stairs, turns in hallway, men needed (although we should be able to advise). We are as careful as possible with all of our customers’ belongings but if the situation ever arises where something is damaged or broken beyond repair, our policy is to replace the item like for like, this being in the same used condition.

As our services are in such high demand, we unfortunately will not be able to offer refunds, once you have booked a date with us and settled your invoice.

Upon cancellation of any agreement, for any reason, any payments or funds will not be returned or refunded, unless we cancel the agreement.

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